Policies

 

Privacy Policy

When you do business with the Fruit Yard Winery, you may expect the most in confidentiality.  Your personal information will be kept private and confidential at all times.  At  the Fruit Yard Winery, we are committed to maintain the privacy and safeguarding of all account activity and personal information.  All information is considered to be non-public and confidential. We will only share your information with our shipping company.

Credit Card Information

The Fruit Yard Winery does not collect your credit card numbers.  When you are asked for credit card information you will be on the ITX website, a company of excellent reputation that is fully PCI compliant with current privacy and banking regulations.

Wine Club/Case Club

Periodically we will send information via email to update you on new product or invite you to special events. The Fruit Yard Winery will not share, sell or rent your information.

Shipping Policies

The Fruit Yard Winery primarily ships through Federal Express. 

In order to ship and track merchandise, we make your name and address and phone number available to our shipping companies.  In no instance is the shipping company allowed to use your personal information for any other purpose.

A person of 21 years of age or older must be present to sign for shipments of alcoholic beverages.  Items usually arrive within 10 business days. The shipping company will attempt delivery 3 times, after which the package will be returned to the Fruit Yard Winery .  We will reship the package only after obtaining customer approval and payment of any return and reshipping fees by the customer.

If you wish to cancel an order after placement, please e-mail or phone us toll free at 1-607-243-8866 as soon as possible.  Once an order has been shipped, shipping fees are incurred.

Provided an email address is on file or presented with your order, tracking information will be emailed to you when your order is shipped.

Return Policy

Under New York state law, alcoholic beverages may not be returned once sold, except in the case of defective bottles.  Undeliverable shipments due to incorrect or incomplete address information being provided will either be reshipped at the expense of the customer or refunded, minus applicable shipping and return fees.  If you have a concern about our product please call us to discuss it with us.

Age Restriction Policy

There are no materials, images or words on this website that would normally raise any issue about age appropriateness.  Alcoholic beverages may not be purchased by persons less than 21 years of age.

Removal of information

Should you choose to have your name removed from our email list, please send a request to www.info@FruitYardWinery.com or phone us at 1-607-243-8866.

Questions and Comments

For questions, comments or assistance with any privacy-related issues or general questions, please contact us at www.info@FruitYardWinery.com or phone us at 1-607-243-8866.

Customer Service

The Fruit Yard Winery strives to provide a high quality product along with friendly service. If you are not completely satisfied with our product or service, please contact us at 1-607-243-8866.